Services

Discuss device concerns and potential services required

Test hardware components and determine a recommended course of action for service. Does not include virus or malware removal.

Backup user data to external media, or transfer user data from one device to another.

Clone an image of the devices operating system and data to a new internal storage or a different device.

Attempt to recover data that is either corrupted, located on a failing storage device, or was deleted unintentionally.

Use multiple tools and methods to detect and remove malware, viruses, bloatware, etc.

Repair a corrupt operating system with the same or latest software updates; restore from a backup or restore point; resolve BSOD ("Blue Screen of Death") and boot errors without necessitating a complete factory reset or clean installation of the operating system.

An in-place upgrade to the next or latest major software version. Example: Windows 10 to Windows 11.

Perform setting and configuration adjustments to the operating system and software to maximize that hardware's potential performance for a device.

Complete the initial Out of Box Experience (OOBE) and configuration for a device.

Replace or upgrade a non-embedded, internal part, such as memory, storage, or batteries.

Replace or upgraded a non-embedded, internal part that requires additional labor over LEVEL 1, such as processors, fans and cooling.

Replace or upgrade a non-embedded, internal part that requires more extensive or intricate labor, such as motherboards and power supplies.

Install or replace the screen protector for a device, such as a phone, tablet, or handheld gaming console

Replace the storage device inside of select consoles, such as a PlayStation 3 or 4, and install the firmware to return the device to the Out of Box Experience (OOBE).

Install and configure a storage upgrade for select consoles, such as a PlayStation 5.

Remove internal dust and test fan and cooling functionality on a single device.

For one device, perform diagnostics, operating system repair, data backup or transfer, software installations, part replacements, and tune up. Does not include the cost of parts.

For one device, use client provided parts to assemble a new desktop PC custom build. Hardware assembly and testing only.

For one device, use client provided parts to assemble a new desktop PC custom build, including installing the operating system, drivers, requested software, data transfer, and tune up.